Human help

For systems that may require assistance, people may need easy access to trained human help.

Notes

3.2.6 Consistent Help (partially)

Mappings

Functional ability	Accommodation type	Accessibility characteristic
Attention and concentration	Alternative	Help and instructions
Cognitive processing	Alternative	Help and instructions
Executive functions	Alternative	Help and instructions
Language skills	Alternative	Help and instructions
Memory	Alternative	Help and instructions

References

• Reference: 2-4-a to have timely access to trained customer service personnel (e.g. helpdesk)
• Reference: 2-4-e to have a means to easily get human help
• Reference: 3.2.6 Consistent Help
• Reference: 4.8.1 Provide Human Help (Pattern)

Tags

Imported from https://github.com/accessiblecommunity/Digital-Accessibility-Framework/human-help.md