Human help

For systems that may require assistance, people may need easy access to trained human help.

Notes

3.2.6 Consistent Help (partially)

Mappings

Required ability	Accessibility characteristic	Support needed
Attention and concentration	Help and instructions	Alternative
Cognitive processing	Help and instructions	Alternative
Executive functions	Help and instructions	Alternative
Language skills	Help and instructions	Alternative
Memory	Help and instructions	Alternative

References

• Reference: 2-4-a to have timely access to trained customer service personnel (e.g. helpdesk)
• Reference: 2-4-e to have a means to easily get human help
• Reference: 3.2.6 Consistent Help
• Reference: 4.8.1 Provide Human Help (Pattern)

Tags

Imported from https://github.com/accessiblecommunity/Digital-Accessibility-Framework/human-help.md